Safe and Responsible Gaming

hbeje's commitment to responsible gaming

Q: Where can I get help if I have a gaming addiction?

Contact our 24/7 live chat at hbeje or email support@hbeje.cam. We will help you activate self-exclusion or other protective tools. You should also speak with a close family member or a mental health professional — seeking help is a sign of courage.

We believe gaming should be a source of enjoyment — never a source of problems. At hbeje, your safety and well-being are our top priority.

Safe Play

Why is responsible gaming important?

Online gaming is an entertainment activity. It stays enjoyable only when you play consciously and within limits. hbeje always wants every one of its players to stay healthy and happy.

Responsible gaming means betting within your means, setting limits on time and money, and never treating gaming as a source of income. Our platform has several tools to help you stay in control of your play.

Remember — gaming is never a way to solve problems. Avoid playing during times of financial pressure, mental stress, or personal difficulties, and seek help when needed.

Warning: If you feel that gaming is having a negative impact on your daily life, family, or financial situation — contact our support team immediately. We are here for you 24/7.

Our safety tools

Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, reducing it takes effect immediately. Increasing a limit takes 24 hours to come into effect.

Time-Out

Take a break from 24 hours up to 30 days. During this time your account will be temporarily suspended. You will not be able to access any games or betting until the break period is over.

Self-Exclusion

If you feel you need more time than a break, choose self-exclusion. You can close your account for 3 months, 6 months, 1 year, or permanently. Any attempt to create a new account during this period will be cancelled.

Loss Limit

Set a maximum loss amount for a specific period in advance. Once this limit is reached, games will stop automatically and you will be sent a warning notification.

Reality Check Reminder

At set intervals (such as every 30 or 60 minutes), a pop-up message will appear reminding you how long you have been playing and how much you have spent.

Gaming History and Reports

View your complete gaming history, deposits, withdrawals, and detailed betting records at any time. Use this information to understand your own patterns.

Top tips for responsible gaming

Set a budget in advance

Decide how much money you will spend today before you start playing. Once that amount is gone, stop — do not try to chase losses.

Stick to time limits

Decide how much time you will spend gaming each day. Avoid playing for long stretches without a break — take breaks and focus on other activities.

See it as entertainment

Do not think of gaming as a source of income. It is entertainment — like watching a film or playing a sport. Winning is welcome, but do not be disheartened if you lose.

Do not play under stress

Avoid gaming when you are feeling depressed, anxious, tired, or under financial pressure. It is harder to make sound decisions in that state and the risk of greater losses is higher.

Avoid playing while intoxicated

Do not game while under the influence of alcohol or any other substance. The risk of spending beyond your limits is much higher in that state.

Think about family and friends

If gaming starts to affect your relationships with family or people close to you, that is a warning sign. Take a break if needed.

Signs of problematic gaming

If any of the following signs appear in you, it is time to seek help:

You are betting more to try to recover money you have lost

You have tried to stop gaming but cannot

You are lying to family about your gaming

You are spending money set aside for essential expenses on gaming

You feel restless or irritable when you are not playing

Your work, studies, or relationships are being affected

Your sleep or eating habits are becoming irregular

Safe management of money

Deposit and withdrawal information

The minimum deposit at hbeje is just ৳300 and the minimum withdrawal is ৳800. Transact easily via bKash, Nagad, Rocket, Upay, and bank transfer. Each withdrawal is generally completed within 1 hour.

For responsible gaming, we advise: first set a weekly or monthly limit and play within that limit. If you want to change the limit, contact our support.

How to set a limit

Log in to your account
Go to the "Account Settings" section
Select the "Responsible Gaming" tab
Set your deposit, loss, or time limit
Save — reductions will take effect immediately

If you have any trouble, let us know via live chat — we will help you.

Minor protection policy

hbeje strictly follows a 21+ age policy. Age is verified at the time of account creation and government-issued identification may be requested if necessary.

If there are children or teenagers in your home, use parental control software on your device. Never share your login details and log out at the end of each gaming session.

If you suspect that a minor is using an account, inform us immediately — we will investigate and take the necessary action.

Help and contact

Get in touch with us

24/7 Live Chat Get instant support in Bengali

Email Support [email protected]

Service Hours Always active (BST, UTC+6)

Privacy guaranteed Your information is fully protected

Steps to get help

If you feel gaming has become a problem, take the following steps:

First, acknowledge it — recognising that there is a problem is the first step.

Activate self-exclusion — put your account on pause immediately through live chat.

Tell your family — lean on the people close to you; you do not have to face this alone.

Seek professional help — consulting a mental health professional or counsellor is a wise step.

Questions and answers about responsible gaming

Log in to your account and go to the "Responsible Gaming" section under "Account Settings". There you will find options to set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately. If you need any help, contact our 24/7 live chat.

Self-exclusion is a voluntary account suspension feature. You can keep your account closed for 3 months, 6 months, 1 year, or permanently. During this period, logging in, making deposits, or playing games will not be possible. You can easily activate it via live chat or by emailing [email protected].

A time-out is a short break (from 24 hours up to 30 days). Once the set period ends, the account is reactivated automatically. Self-exclusion is longer-term — a minimum of 3 months — and even after the period ends, a specific process must be followed to reactivate the account.

No. hbeje is only for individuals aged 21 and above. Age is verified at the time of account creation, and if an account is created using false information, it will be permanently closed and any deposited funds will not be returned.

Contact our 24/7 live chat at hbeje or email [email protected]. We will help you activate self-exclusion or other protective tools. You should also speak with a close family member or a mental health professional — seeking help is a sign of courage.

Set the reality check interval in the "Responsible Gaming" section of Account Settings (30 minutes, 1 hour, or 2 hours). After each set interval, a message will appear reminding you how long you have been playing. You can also easily change or turn it off from the same settings.

Enjoy safe gaming

Stay within your limits and enjoy hbeje — cricket betting, slots, or live casino, all in one place.

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Open an account today

Join hbeje and get a 150% welcome bonus (up to ৳5,000). Start with a deposit of just ৳300. Play responsibly — enjoy the entertainment.

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