hbeje Privacy Policy

What Information We Collect

We collect various types of information during registration and use of the hbeje platform. This information comes primarily from two sources — what you provide directly and information collected automatically from your browsing activity.

1.1 Information Provided Directly

• Full name and username
• Email address
• Date of birth (for age verification — for users aged 21 and above only)
• Payment information: relevant details for bKash, Nagad, Rocket, Upay, or bank account
• Identity verification documents (National ID card or passport)
• Any information provided when contacting the support team

1.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Operating system details
• Time spent on the site and pages visited
• Transaction history and gaming activity logs
• Information collected through cookies and similar tracking technologies

Purpose of Data Use

hbeje uses your information only for specific and lawful purposes. We never sell your personal information to third parties.

• Account Management: To handle registration, verification, and account security.
• Payment Processing: To complete deposit and withdrawal transactions — for a minimum deposit of ৳300 and withdrawal of ৳800.
• Customer Service: To resolve your issues via 24/7 live chat and email.
• Fraud Prevention: To detect suspicious activity and maintain platform security.
• Responsible Gaming: To monitor gaming behavior for player protection.
• Age Verification: To ensure all users are 21 years of age or older.
• Promotional Communications: To send offers and updates with your consent only.
• Legal Obligations: To comply with applicable laws and regulations.

Data Storage and Security

hbeje stores your personal information following the highest security standards. We use SSL encryption technology that keeps your data secure during transmission.

3.1 Technical Security Measures

• 256-bit SSL/TLS encryption — on all data transfers
• Encrypted database storage
• Regular security audits and vulnerability testing
• Two-factor authentication support
• Automatic alerts for suspicious login activity

3.2 Data Retention Period

We retain your information for as long as your account is active. Even after account closure, certain information may be retained for a specified period to meet legal obligations, resolve disputes, and enforce our agreements. Transaction-related information is retained for the period required under applicable financial laws of Bangladesh.

Sharing Data with Third Parties

hbeje does not sell or rent your personal information to any third party for commercial purposes. However, information may be shared with the following parties in specific circumstances:

4.1 Approved Third Parties

• Payment Processors: bKash, Nagad, Rocket, Upay, and banking partners — only the information necessary to complete transactions.
• Identity Verification Services: To complete the KYC process.
• Technology Service Providers: Organizations that assist with cloud storage, cybersecurity, and platform operations.
• Legal Authorities: In response to a court order or a lawful request from a competent authority.

All third parties are bound by confidentiality agreements with us and are required to use information only for the specified purposes.

Cookies and Tracking Technologies

The hbeje website uses cookies and similar technologies. These technologies improve your browsing experience and ensure platform functionality.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytical Cookies: Used to analyze site usage and improve services.
• Security Cookies: Used to detect and prevent fraudulent activity.

You can manage non-essential cookies through your browser settings. However, disabling cookies entirely may limit some features of the platform.

Your Rights and Controls

hbeje believes you should have full control over your own information. You have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances, you can request deletion of your information (except where legal obligations apply).
• Right to Object to Processing: You can request to opt out of marketing communications.
• Data Portability: You can request your information in a common format.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise these rights, contact us at [email protected]. We will process your request within 30 days.

Protection of Minors' Data

The hbeje platform is for individuals aged 21 and above only. We do not knowingly collect any personal information from minors. An age verification process is carried out at the time of registration, and identity verification documents may be requested in cases of doubt.

If you believe that a minor's information has entered our system, please notify us immediately at [email protected]. We will promptly arrange for that information to be deleted.

International Data Transfers

Your information may be processed or stored outside Bangladesh for the operation of hbeje's services. Where information is transferred internationally, we ensure that:

• The receiving party follows appropriate data protection standards.
• Contractual safeguards related to the transfer remain in place.
• All data is processed securely in accordance with applicable law.

Response to Security Breaches

If a data security breach occurs, hbeje takes immediate action. We will:

• Notify affected users as soon as possible after the incident is identified.
• Provide clear information about the extent of the breach and potential impact.
• Take immediate technical steps to minimize damage.
• Improve the system to prevent recurrence.
• Notify the relevant authorities in accordance with applicable law.

If you notice any security vulnerability, please report it immediately to [email protected].

Changes and Updates to This Policy

hbeje reserves the right to update this privacy policy as needed. For any significant changes, we will:

• Clearly note the date of the update on this page.
• Notify registered users by email.
• Display a notice on the platform.

If you continue using the hbeje platform after changes are made, you are considered to have accepted the revised policy. We therefore recommend reviewing this page regularly.

Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact our data protection team:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali
• Hours: Bangladesh Standard Time (BST, UTC+6) — always active

We are committed to responding to all your requests within 30 business days. For urgent security matters, we aim to respond even faster.